Effective Date: 01/15/2024
Welcome to Chic & Charmed! By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase or using our services.
1. General Information
These Terms of Service govern your use of the Chic & Charmed website and services. Chic & Charmed is a UK-based retailer offering women’s clothing, accessories, and jewelry.
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years old or have parental consent to use our services.
- You are providing accurate and truthful information during registration and checkout.
3. Product Information and Availability
3.1 Product Descriptions
We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to display settings or manufacturing differences.
3.2 Availability
Product availability is subject to stock levels. We reserve the right to limit quantities or discontinue products without prior notice.
4. Pricing and Payments
4.1 Prices
All prices are listed in GBP (£) and excluded VAT where applicable. Shipping fees are added at checkout.
- Standard shipping: £5.99
- Free shipping on orders over £49
4.2 Payments
We accept major credit cards and other payment methods as listed at checkout. All payments are processed securely through third-party providers.
5. Shipping and Delivery
5.1 Processing Time
Orders are processed within 1-3 business days (up to 5 days in extreme cases).
5.2 Delivery Time
- UK-made products: 3-5 business days
- Imported products: Less than 10 business days
5.3 Shipping Restrictions
We currently deliver only to the United Kingdom. Expansion to Europe is planned soon.
6. Returns and Refunds
6.1 Return Policy
You may return products within 10 days of receiving your order. Items must be:
- In their original condition and packaging
- Unworn, unused, and undamaged
6.2 Refunds
Refunds will be processed within 7 business days of receiving the returned item. Shipping fees are non-refundable unless the return is due to a fault on our part.
7. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. Chic & Charmed is not liable for unauthorized account access resulting from your failure to secure your account.
8. Intellectual Property
All content on this website, including text, images, and logos, is the property of Chic & Charmed or its licensors. You may not reproduce, distribute, or use this content without prior written permission.
9. Limitation of Liability
Chic & Charmed is not responsible for:
- Delays or failures caused by events beyond our control, such as natural disasters or shipping delays.
- Indirect, incidental, or consequential damages arising from the use of our products or website.
10. Changes to Terms of Service
We may update these Terms of Service from time to time. Any changes will be effective immediately upon posting. Please review this page periodically.
11. Contact Information
For questions or concerns about these Terms of Service, please contact us:
Email: support@chicandcharmed.com
