Effective Date: 01/15/2024
Welcome to Chic & Charmed! By using our website (www.chicandcharmed.com) and purchasing our products, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
Chic & Charmed is an online retailer specializing in lingerie and nightwear. We sell our products exclusively within the United Kingdom. By accessing our website, you agree to comply with these Terms and Conditions and all applicable laws and regulations.
2. Orders and Payments
- All orders placed on our website are subject to availability and acceptance.
- We accept payments via secure payment gateways, including major credit/debit cards and other available methods displayed at checkout.
- Orders will only be processed once full payment has been received.
- Prices are listed in GBP (£) and exclude VAT where applicable.
3. Shipping & Delivery
- We ship only within the United Kingdom.
- Processing time for orders is 1-3 business days, and delivery typically takes 3-5 business days after dispatch.
- Free shipping is available on orders over £69.90.
- We are not responsible for delays caused by external factors such as courier issues or unforeseen circumstances.
4. Returns & Refunds
- You may return eligible products within 14 days of receiving your order.
- Items must be unworn, unused, and in their original packaging with all tags attached.
- For hygiene reasons, certain products (e.g., hosiery, shapewear, and intimate accessories) are non-returnable unless defective.
- Refunds will be processed within 7-10 business days after receiving the returned item.
- To initiate a return, please contact our customer support at support@chicandcharmed.com****.
5. Product Information & Availability
- We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to screen settings or manufacturing differences.
- We reserve the right to discontinue or modify products without prior notice.
6. Privacy & Data Protection
- We are committed to protecting your privacy. Personal information collected during transactions is used solely for order processing and customer service.
- For more details, please review our Privacy Policy.
7. Intellectual Property
- All content on our website, including images, text, and designs, is the property of Chic & Charmed and may not be copied, modified, or used without permission.
8. Limitation of Liability
- Chic & Charmed is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
- We make no guarantees regarding product suitability for specific purposes beyond the descriptions provided.
9. Changes to Terms & Conditions
- We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
Email: support@chicandcharmed.com
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
