At Chic & Charmed, we’re committed to ensuring you love your purchases. If you’re not completely satisfied, our clear and fair return policy is here to help.
Eligibility for Returns
- Timeframe: You can return your items within 10 days of receiving your order.
- Condition: Returned products must be in their original condition, unworn, and in their original packaging with all tags intact.
- Jewelry: For hygiene and safety reasons, earrings and other body jewelry are non-returnable.
- Non-Returnable Items: Other non-returnable items include intimates and personal care products, as noted in the product descriptions.
How to Initiate a Return
- Contact Us: Email us at returns@chicandcharmed.com with your order details and reason for the return.
- Approval: Once your request is approved, we’ll send you instructions for the return process.
- Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refund Process
- Refunds will be processed after we receive and inspect the returned items.
- The refund will be issued to your original payment method within 7 business days of approval.
Damaged or Faulty Items
If your product arrives damaged or faulty, please contact us within 48 hours of delivery with photos and your order details. We will arrange for a replacement or refund at no additional cost.
Additional Notes
- Made in the UK Products: Returns are processed faster for UK-made items, usually within 3-5 days.
- Cross-Border Products: Returns for imported items may take slightly longer to process due to international shipping timelines.
- We reserve the right to decline refunds for items that fail to meet the conditions outlined in this policy.
We value your trust and strive to make every shopping experience delightful. If you have any questions about our return policy, feel free to contact us at returns@chicandcharmed.com
